Expert Assistance


To fully leverage the capabilities of your mission critical and virtualized infrastructures, you need deep knowledge on how to configure, maintain, and support your technology assets.  Sovereign Systems helps you meet these challenges with Expert Assistance (EA) contracts.  Designed to augment internal staff and manufacturer support, EA provides access to senior engineering resources.  These resources help you through complex asset management tasks that fall outside of your IT admins comfort zone.



BUSINESS IMPACT


67% of support tickets opened by customers are for administrative or task management support.  These fall outside of the standard break/fix support contracts that most customers hold with the product manufacturers. These tickets strain manufacturer call centers from responding faster to critical incidents. Additionally 40% of consumer education credits go unused leaving customers unprepared to respond to events that could lead to business impacting outages.


METHODOLOGY

Customers are under constant pressures to reduce costs, accelerate ROI, and meet project time lines. Combined with the rapid evolution and complex interoperability of today's infrastructures, inefficiencies and missed service levels are inevitable.  Sovereign Managed Services are purpose built to help customers maximize the Total Cost of Ownership of mission critical and virtual technology assets.


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Available

Tap into our certified storage and virtualization experts when you need them most. Sovereign Expert Assistances gives unparalleled access to plan and troubleshoot your most challenging IT projects.


Dependable

When IT challenges surface, don’t waste valuable time managing service tickets from multiple vendors. Our Expert Assistance consultants help troubleshoot issues, from diagnosis to resolution.


Experienced

Using well-defined processes and tools that provide real-time metrics, we can detect, diagnose, repair and report complex IT challenges. This allows you to focus IT resources on core business functions and growth strategies.


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